Customer Care

WE CARE FOR EVERY HAIR

We want our customers to experience the best in hair extensions and related products. . We strive to bring Ex10sions, LLC to homes around the world. We only provide the highest quality hair extensions made with the latest state of the art technology. . We want our customers to get the most out of their hair extension products.

As salon professionals ourselves, your needs and desires help us create the best in professional hair care products. It’s a 10 relies on the leadership, knowledge and feedback of its salons and salon professionals to share their experiences with our products. Over the years we have established a reputation for great hair care products. We have cultivated a friendly professional environment, and worked hard to establish long-lasting relationships with those who help us distribute them world-wide. It’s a 10 is honored to have the working relationships with those that believe in our products as much as we do. If you haven’t tried It’s a 10, then we encourage you to truly see why we’ve earned the reputation for a perfect 10, every time.

WE STAND BEHIND OUR PRODUCTS

It's Ex10sions, LLC by its hair extension products. We deliver the best in quality in terms of fashion and available technology.

SHIPPING INFORMATION

After Buyer’s order, has been submitted, a page will be displayed confirming that the order was received. An email confirming receipt of the order will also be sent to Buyer shortly after the order is submitted. If an order confirmation does not arrive within 24 hours after submission, Buyer shall contact Ex10sions, LLC Online Customer Service by email at:

Email us at info@itsa10haircare.com for assistance.

Ex10sions, LLC orders are shipped on business days (Monday through Friday 8:30-4:00 excluding major holidays). Only authorized orders will be processed and shipped. All orders are subject to authorization.

If an order was not shipped, was incorrectly shipped, is missing a product or contains a damaged or defective item, Buyer shall contactEx10sions, LLC Online Customer Service by email at info@itsa10haircare.com for assistance. Please allow 7-14 business days. Ex10sions, LLC isn’t responsible for any unforeseen or Force Majeure events.

RETURN POLICY

Ex10sions, LLC will only accept returns for products purchased on the E-Store within 14 days of Buyers receipt of product via the E Commerce Store. Products purchased on the E-Store cannot be returned to a Ex10sions, LLC distributor nor to a salon which sells Ex10sions, LLC products.

If a product purchased on the E-Store is defective, customer shall contact Ex10sions, LLC Online Customer Service by email at info@itsa10haircare.com within 14 days of receipt of product. In order to process its request, the customer shall provide a detailed description of the defect and a proof of purchase.